FAQ + Resources

What happens after I place my order?

We will confirm your order as soon as we can and let you know when to expect it. 

When will I receive my invoice?

If you receive an in-person delivery you will receive a hard-copy of your invoice at the time of delivery. Otherwise, your invoice will be emailed to you at the time that your shipment takes place. Typically you will also receive an emailed invoice from our automated system. This automated invoice will have an embedded payment link allowing you to pay securely online via e-check. 

What payment methods so you accept?

Our preferred methods of payment are check and ACH. Checks can be made out to The Real Dill and mailed to PO Box 18104 Denver, CO 80218. 

You should receive an invoice via email from our automated system which contains a link to pay via e-check/ach. This payment can be made securely online using the information from the bottom of your check. 

Now we offer the ability to view and pay invoices online, set up automatic payments, and manager your payment methods using our online Payment Portal. For more information please visit www.therealdill.com/resources.  

Lastly, we can accept credit card payments, but there may be an additional fee for doing so. We can not store credit card info for recurring charges. Information will need to be provided at the time of payment each time. 

What are the minimum quantities for an order?

The minimum quantity for an order is one case. Please make sure that all products contained in your order are in full case quantities. Each product page states the case pack quantity for your reference.

Where can I go to get POS materials for your products?

Please visit www.therealdill.com/pos to view marketing materials and POS. On that page you can download digital copies or you can submit a form to request physical copies. 

Do you have any recipes using your products that I can share with my customers?

Yes! Please visit www.therealdill.com/recipes to find recipes using our products! 

Do you offer samples?

Yes, we offer samples of our products. Just ask! Depending on the product, we may or may not have samples available. 

Can I visit The Dillery?

Yes, we would love to give you a behind the scenes tour of The Dillery! Just let us know when you are available and we will get it booked on our schedule.

How soon will I receive my order?

Most orders that qualify for local delivery are delivered within one week, but usually within a few days.

For shipped orders, we fulfill orders on Mondays, Wednesdays, and Fridays. If we receive your order by noon it will typically ship the same day or next day. Transit times range from 1-5 days, depending on the destination. You'll receive detailed tracking information and shipping updates via email.

During the winter months we do reserve the right to delay shipped orders due to inclement weather. This is done in order to prevent product from being frozen and damaged during transit. 

How are your products shipped?

If you're not in our local area, we ship via FedEx Ground or freight/LTL. All parcel shipments go out in custom designed shipping boxes that minimize the potential for damage and eliminate the need for any plastic or foam packaging materials. 100% of the shipping container is recyclable. 

How big is your company?

We're a small, but growing, company made up of around 10 individuals, the majority of whom work on our production team.